Beverages

Sip Your Way to Wellness.
Quench your thirst and delight your senses. Our unique beverage collection is small-batch crafted for a refreshing and nourishing experience. Discover the vibrant, tangy notes of our Kombu grain or the smooth, earthy comfort of our GrainTea. Each bottle is a plant-powered sip of goodness, perfectly blended to refresh your body and uplift your spirit. This is hydration, elevated.

Return & Exchange Policy

We want you to be completely satisfied with your purchase. Please review our return and exchange policy below.

1 Eligibility for Returns or Exchanges

We accept returns and exchanges within 7 days of delivery for the following reasons:

  • The product is defective, damaged, or expired upon arrival.
  • You received the wrong product or incorrect quantity.

To be eligible, items must be unused, unopened, and in their original packaging.

2 Non-Returnable Items

We do not accept returns or exchanges for:

  • Products opened or partially used.
  • Items damaged due to improper storage after delivery.
  • Promotional or discounted items, unless defective.

3 Return & Exchange Process

Follow these simple steps to initiate a return or exchange:

1️⃣
Contact our Customer Support Team within 7 days of receiving your order.
2️⃣
Provide your order number, photos of the product, and a brief explanation of the issue.
3️⃣
Once confirmed, our team will arrange for pickup or return shipping.
4️⃣
A replacement or refund will be processed within 3–5 business days after verification.

4 Refund Method

Refunds will be issued through your original payment method (e.g., bank transfer, MoMo, ZaloPay) within 3–7 business days after approval.

Need Help?

If you have any questions about our return policy, please contact our customer support team at support@neohatnuts.shop or call us at +84 123 456 789.

Terms of Use

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. If you do not agree to abide by the above, please do not use this service.

Use License

Permission is granted to temporarily access the materials on our website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license you may not:

  • Modify or copy the materials
  • Use the materials for any commercial purpose
  • Attempt to decompile or reverse engineer any software
  • Remove any copyright or proprietary notations

Privacy Policy

Your privacy is important to us. We collect and use your personal information in accordance with our Privacy Policy . By using our website, you consent to our data practices as described in our privacy policy.

User Conduct

You agree not to use this website to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others
  • Transmit harmful or malicious code
  • Engage in any fraudulent activity
  • Harass, abuse, or harm another person

Disclaimer

The materials on our website are provided on an 'as is' basis. We make no warranties, expressed or implied, and hereby disclaim and negate all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property.

Limitations of Liability

In no event shall we or our suppliers be liable for any damages (including, without limitation, damages for loss of data or profit, or due to business interruption) arising out of the use or inability to use the materials on our website.

Modifications to Terms

We reserve the right to revise these terms of use at any time without notice. By using this website, you agree to be bound by the current version of these terms and conditions.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Vietnam , and you irrevocably submit to the exclusive jurisdiction of the courts in that location.

Last updated: November 2025